ANNEX 2 - CONDITIONS CONSISTENT WITH THE OPERATING SCHEDULE
General
As a national brand, GDK have high standards in food, public safety, staff training and prevention of nuisance. GDK Plymouth has been successfully trading between 11 :00 - 23:00 hrs daily. It is therefore well placed to promote Plymouth 'as a safe and healthy environment'. The business is also committed to 'engage in national and local schemes that promote customer safety' and is conscious to not 'intrude on the lifestyle of residents'.
As standard, full, in depth and ongoing staff training will take place managed by established owners. A detailed training program is put into place prior to any store opening. This is carried out in person and is an intense course with monthly reviews of management and staff. Copies of training documents are to be made available on site with posters also erected. Paginated log books are kept on site of all and any events tor inspection.
Health and safety is a priority and is managed accordingly with vast in-house experience and regular monitoring, noting Armada Way is within the CIA
GDK is a national brand and the franchise owners are vastly experienced with GDK and other national brands under ownership and franchise, many of which are successfully operating late night licences throughout the UK, and in CIA's.
There will be regular reviews of policy and actions taken accordingly. GDK are aware of additional measures such as SIA licensed door staff and security however it is not considered to be appropriate at this juncture for the type of location along Armada Way and the type of licence applied for (i.e. no alcohol and light refreshment only which can have a 'sobering up' and disbursement affect). Should any of the Responsible Authorities recommend for SIA door staff during late night refreshment, particularly at times of higher crime rates through the night, on any or all of the times proposed, this will be accepted, and door staff will be employed during late night refreshment. The applicant will otherwise keep this on regular review.
The prevention of crime and disorder
The premises must conduct a written risk assessment for the requirement of SIA licensed door supervisors when employed there will be a minimum of 2 SIA registered staff deployed from 23:00 until 03:00.
The following details for each door supervisor will be contemporaneously entered into a register kept for that purpose:
I/ Full name.
II/ SIA licence/badge number, and registration number of any accreditation scheme recognised by the Licensing Authority
(including expiry date of that registration or accreditation).
Ill/ The date and time they began their duty.
IV/ The date and time they completed their duty.
V/ The full details of any agency through which they have been allocated to work at the premises if appropriate.
The register shall be available for inspection and copying at all reasonable times by an authorised officer of a responsible authority.
The register shall be kept at the premises at all times and be so maintained as to enable an authorised officer to establish the particulars of all door supervisors engaged at the premises during the period of not less than 12 months prior to the request.
A digital hard drive CCTV system shall be in operation to cover internal and external areas of the premises, any area where customers have legitimate access shall be sufficiently illuminated for the purposes of CCTV:
All CCTV recorded images shall have sufficient clarity/quality/definition to enable facial recognition.
CCTV shall be kept in an unedited format for a period of 31 days, any DVDs subsequently produced shall be in a format so it can be played back on a standard personal computer or standard DVD player.
Any person left in charge of the premises shall be trained in the use of any such CCTV equipment and able to produce/download/burn CCTV images upon request by a person from a responsible authority.
CCTV shall be maintained on a regular basis and kept in good working order.
CCTV maintenance records shall be kept with details of contractor used and any work carried out recorded.
An Emergency Alarm system will be installed with red line connection to emergency services.
Notices and posters will be erected to warn against noise levels, drugs, weapons, smoking and any nuisances. The premises are food-focused and no alcohol is permitted on-site. The dining area is open. Toilets will be kept as per British Standards with regular inspections and cleaning - to prevent them being 'a magnet for sexual assault, accidents and conflict'. Including drugs.
Doors to be closed quietly and no loud music at night.
Standard staff training at Head Office and on site. This is carried out in person and is an intense course with monthly reviews of management and staff. Copies of training documents are to be made available on site with posters also erected.
There will be no 'special events' and exit from the premises will be orderly though it is noted that a 'bulk exiting' is not normal in this line of business.
Managers will work with the local community and other late night trading premises in the local area to share knowledge and measures in place.
Public safety
Staff will be trained and will also hold first aid training with regular review and updating. There will be an incident log / register held on site (particularly noting the CIA). Premises will be well lit and fitted out to a high and standard specification of GDK. The dining area is open plan. No alcohol is permitted to be sold or consumed on site, similar to many neighbours.
All staff will be trained in managing and resolving conflict, recognising drugs activity and potential for weapons and accidents. Documented records of training completed shall be kept for each member of staff. Training will be regularly refreshed and at no greater than 6 monthly intervals. Training records will be made available for inspection.
Staff will be informed and trained to understand any conditions attached to the licence.
Plans of the property will be visible to staff and customers with clearly lit and indicated fire escape routes. The location of all access and egress points will be signposted with knowledge of securing and open all doors known to staff and signposted where relevant for customers. These areas will be kept clear at all times with appropriate staff training.
The location and type of all fire safety (fire alarm call points and detectors, extinguishers, emergency lighting, fire exit signage) and any other safety equipment will be known to staff.
Each responsible person will carry out a fire risk assessment to decide the nature and extent of general fire precautions that need to be taken. The requirements of the Fire Safety Order will be met and 'Nothing beyond existing Fire Safety Order' is considered necessary at this stage.
CCTV and alarm systems as noted in 'B' above.
The operator will consult regularly with the local police crime reduction adviser.
No smoking on the premises.
No sale of alcohol on the premises.
The prevention of public nuisance
All doors and windows will be kept closed. Doors will only be opened to allow access, or for persons to leave the premises. Ventilation by artificial means will be provided.
There will be no amplified music or any music or speech after midnight and it will not be played in rooms that will affect neighbouring properties with structure-borne sound and/or vibration. Loudspeakers will not be located near wall or ceiling mounted extractors. There will be no 'performers'. No need for NLDs therefore. There is no sale of alcohol and no allocated smoking areas within the premises. The applicant would be pleased to work with neighbours to ensure the area has a control on nuisance.
There shall be adequate supervision of the external areas in order to control both patrons visiting, leaving and to control external drinking areas. There shall be adequate supervision of the immediate vicinity to control both patrons visiting and leaving the premises, and any other persons. No activities that give rise to noise disturbances within the neighbourhood will be permitted in open areas.
There will be no loud speakers or amplification equipment used in external areas. Signs shall be displayed in prominent positions requesting that patrons are respectful of neighbouring residential properties and keep noise to a minimum.
Because of the nature of use, queueing outside the premises is not expected but adequate staffing numbers will always be provided and regularly monitored and assessed. Patrons will be closely monitored and supervised, in order to control their behaviour.
There will be no machinery or plant to cause noise or nuisance.
Clear signage will be provided to customers on departure routes to taxis. Patrons will be verbally informed on departure routes for taxis. A taxi booking scheme will be in place with stewarded access being provided to taxis and licensed mini cabs. Any taxi/mini cab companies using the premises will be informed not to use their horns or cause any excessive noise. Information will be provided on access to public transport so that residents are not disturbed. Clear legible notices will be displayed within the car park requesting customers respect the needs of residents and to leave the area quietly.
Deliveries, collections and operational servicing will be carried out between during opening hours only. Visiting drivers will be informed to switch their vehicle engines off and to minimise noise from any of their other activities.
Proper waste receptacles will be provided and regularly emptied and cleaned. Premises will be kept free from litter and waste. The immediate vicinity will be regularly monitored for litter/waste, and any waste/litter will be collected and properly disposed of. This reduces glass and other waste materials being used inappropriately, for example as weapons.
No lighting from the premises will be used that causes disturbance to occupiers of nearby premises. Managers will work with the local community and other late night trading premises in the local area to share knowledge and measures in place.
The protection of children from harm
All staff members will be suitably trained and receive regular refresher training with the use of refusal registers and till prompts. A record of all staff training will be maintained and shall be supplied to the Licensing Authority, Trading Standards or a Police Officer on request.
A suitably worded sign of sufficient size and clarity shall be displayed at the point of entry to the premises and in a suitable location at any points of sale, advising customers that they may be asked to produce evidence of their age.
No persons under the age of 18 shall be permitted in to, or to remain on the premises, after 23:00 hrs, recognising the Council's Policy.
A refusals register will be maintained detailing those occasions where customers have been refused sales of any goods. This shall be supplied to the Licensing Authority, Trading Standards or a Police Officer on request.
No sales of alcohol and no smoking permitted on the premises. There will be no age-restricted items sold.
The environment will be monitored to ensure it remains appropriate for families and to ensure that the adults accompanying young children supervise their children at all times.
There will be no cigarette or gaming machines.
Regular toilet checks will be undertaken.
It will be ensured that employment laws/bylaws are complied with in relation to the employment of children, obtaining work permits when necessary.
Staff will be familiar with the conditions attached to the premises licence and that these conditions are complied with.
Staff will be trained and consistently updated, in operating a recognised proof of age scheme and they are aware of the laws in relation to children.
It will be ensured that written records are maintained to evidence due diligence in relation to protecting children from harm (e.g. consistent maintenance of a refusals log; up to date records of staff training; monitoring and maintenance of an Incidents book (this should include a record of actions taken in response to an incident).
The operator will consult with the local police crime reduction adviser.
At any time in cases where adults responsible for supervising children fail to do so the premises staff would notice this and address the issue (i.e. ask the adults to ensure that their children remain under close supervision and explain why - because if they are wandering about the premises they may be at risk of accidental or other types of harm; refuse to sell if adults appear to be intoxicated/incapable of providing adequate supervision).