ANNEX 2 - CONDITIONS CONSISTENT WITH THE OPERATING SCHEDULE
Conditions agreed with The Environmental Health Authority
General
Plymouth Life Centre will have an events team for planning and managing any major event except sport to be held at the premises.
The events team will consist of: Head of Operations, Premises Manager, Safety Officer, Designated Premises Supervisor and any other persons seconded by the events manager for the event.
The names of the aforementioned will be given to the Police, Local Authority and Devon and Somerset Fire and Rescue Service annually and updated as and when there is a change of personnel.
Plymouth Life Centre events team will plan for events by considering and assessing all of the following:
Early stage planning
Venue and site design
Major incident planning
Communication
Crowd management
Transport management
Planning barriers
Children and the protection of children from harm
Performers
Information and welfare
Supply of alcohol
The statutory consultees must be consulted at least three months in advance of any non-sport related event taking place unless agreement has been reached with consultees to waive the event.
Public Safety
1. The maximum number of persons (including staff and entertainers) allowed at the premises shall not exceed our limit given by the Fire Department in line with our insurance.
2. Seating for no less than 250 persons shall be provided in the premises at all times the premises are in operation
3. The duty manager or nominated person shall ensure that the occupancy limit(s) specified by the Fire Department is not exceeded and shall be aware of the number of people on the premises at all reasonable times. This information shall be immediately available on the request of an authorised officer.
4. The Premises Licence Holder or nominated person shall ensure that when people with disabilities are present, adequate arrangements shall exist to enable their safe evacuation in the event of an emergency. Staff shall be aware of disabilities and react according to a pre-determined plan.
5. All escape routes and exits shall be kept unobstructed, in good order with non-slippery and even surfaces, free of trip hazards and be clearly identified.
6. All exit doors shall be regularly checked to ensure that they function satisfactorily and a record of the checks shall be kept on the premises.
7. All fire doors shall not be locked, obstructed or otherwise obscured whenever the premises are open to the public or occupied by staff.
8. Fire resisting doors to ducts, service shafts, and cupboards shall be kept locked shut to prevent un-authorised access and integrity.
9. The edge of the treads of steps, stairways, and height restricted walkways shall be suitably marked to draw the attention of the customer to the hazard.
Public Nuisance
1. The centre will have suitable and sufficient conspicuous signage on the exterior of the premises advising patrons that causing any disturbance or disorder in a queue will result in admission being refused.
2. The management team shall arrange adequate supervision of any queue which may form to gain entry to the premises
3. The Premises Licence Holder or nominated person shall ensure that during the final hour of trading appropriate announcements are made or images are projected to remind patrons of the need to leave the premises quietly without causing annoyance, nuisance or disturbance to local residents and to advise patrons of any taxi free-phone or collection arrangements available upon the premises.
4. Suitable signage will be positioned at exits to request the co-operation of patrons, in particular to make as little noise as possible when leaving the premises.
5. Patrons will be asked not to stand around talking in the street outside the premises or any car park; and asked to leave the vicinity quickly and quietly.
6. A duty manager will be positioned at the main entrance/exit, during closing times of any large event.
7. Entrances are provided with lobbies and doors with automatic door-closers and shall be maintained in good order
8. Doors and windows will be kept shut during live or regulated entertainment.
9. All doors and windows shall be maintained in good order and where appropriate acoustically sealed to minimize noise breakout.
10. The Premises Licence Holder or nominated person will check prior to the commencement of regulated entertainment, and periodically during the performance, that all windows and doors are shut.
11. A written log will be kept of all noise complaints received and reference to any remedial action taken to control noise and other disturbance. This log shall be immediately available at the request of a responsible officer.
12. All the refuse produced by the premises will be stored securely in a designated area or in a bin with a tight fitting and lockable lid.
13. Ventilation equipment will be regularly cleaned and maintained to control the levels of odour generated by the premises.
Conditions agreed with The Police Licensing Authority
The Prevention of Crime and Disorder
1. The Premise Licence Holder will ensure that a CCTV system which is fully compliant with the guidance contained in the Information Commissioner’s Office (ICO) guidance document regarding installation of CCTV.
2. The CCTV will cover all areas of the premises to which the public have access including any outside areas.
3. Images will be retained for a minimum of 31 days.
4. The system will be capable of downloading images to a recognisable, viewable format.
5. At all times the premises are open for business a member of staff will be present who is capable of operating the system and downloading images at the request of police or a member of a responsible authority.
6. The CCTV system will be capable of obtaining clear facial recognition images and a clear head and shoulders image of every person entering or leaving the premises.
7. The Premise Licence Holder or nominated person shall notify the Police Licensing Team, Charles Cross Police Station, Plymouth, on any occasion when the CCTV or radio system is inoperative during normal opening hours and shall then notify them when measures have been taken to restore the system.
8. All staff shall be suitably trained for their job function in the operating standards for the premises. The training shall be under constant review.
9. All Staff will be fully trained to perform their role.
10. The management team will also be trained in the contents of the premises licence including times of operation, licensable activities and all conditions.
11. The training will be recorded in documentary form that will be available for inspection on at the time of a request by a member of any relevant authority.
12. All records will be retained for at least 12 months.
13. Any person managing or supervising staff in the sale of alcohol or other licensable activity in the absence of the DPS will be the holder of a personal licence obtained following the attainment of a nationally recognized qualification.
14. All staff shall be trained in the requirements of the Challenge 25 policies the identification & recognition of drunks and the correct procedure to be followed when refusing service.
15. Training will be repeated for all new employees and will be recorded in documentary form that will kept at the premises and be available for inspection at the time of request by a member of any relevant authority. the records will be retained for at least 12 months.
16. An incident report sheet will be maintained and filed, to record any activity of a violent, criminal or anti social nature. The record will contain the time and date, the nature of the incident, the people involved, the action taken and details of the person responsible for the management of the premises at the time of the incident.
17. The incidents will be available for inspection at the time of request by a member of any relevant authority. The records will be retained for at least 12 months.
18. All staff shall be suitable trained in the operating procedures for refusing service to any person who is drunk or is under age or appears to be under age. Our standard will be; all team members to pass details onto the supervisor and site Duty Manager on site, they will than deal with these people in a calm and professional manner.
19. All drinks are decanted into plastic glasses when bought, with the exception of the bowls hall
20. No outside area shall be used for consumption of alcohol or provision of Regulated Entertainment unless specified on the licence and detailed in the operating schedule. Outside areas that are intended to be used will be clearly marked or defined on a plan and evidence will be presented that the premise has lawful use of the area.
21. The Premises Licence holder will provide a written drugs policy detailing the actions to be undertaken to minimise the opportunity to use or supply illegal substances within the premises.
22. The Licence Holder or nominated person shall ensure that when people with disabilities are present, adequate arrangements shall exist to enable their safe evacuation in the event of an emergency. Staff shall be aware of disabilities and react according to a pre-determined plan.
The Protection of Children from Harm
1. Children under the age of 8 must be accompanied by a responsible adult and/or parent, or be attending a centre-run supervised activity
2. Changing rooms and other backstage facilities shall be large enough to accommodate safely the number of children taking part in any performance. Every child shall have a seat and not be expected to sit on tables or to stand.
3. All chaperones, supervisors and production crew shall receive adequate instruction on fire procedures applicable to the venue.
4. Any PAL team member who is engaged in supervising children shall have been subject to a check through the Enhanced Disclosure of the Criminal Records Bureau.
5. Child performers shall be supervised at all times including transfer from stage dressing rooms and anywhere else in the premises, by the group/clubs taking part.
6. Child/schools shall be accounted for at all times in case of an evacuation or emergency. To achieve this, the following actions shall be taken prior to the arrival of the children at the venue.
Allocation of dressing rooms/changing areas with a list of the names of the groups/schools using each dressing room plus the names of the chaperones responsible for each dressing room/changing area.
Each school chaperone to have a list of the children for whom they are responsible.
The duty manager and management team to have copies of all the lists including any last minute alterations.
Where special effects are proposed full details should be submitted to the Licensing Authority for separate approval.
7. The Premises Licence Holder or nominated person shall have a written age verification policy in relation to the sale or supply of alcohol. This policy will include documented steps taken to prevent adults from purchasing alcohol for or on behalf of children under 18 years of age and will specify a Challenge 25 proof of age requirement before sales of alcohol are made.
8. All bar staff supervisors and managers are trained in the legality and procedure of alcohol sales, using the SWERCOTS training pack (available at www.swercots.org.ul/NPOANS or equivalent, prior to undertaking the sale of alcohol and then at least every six months. Training shall be signed and documented and training records will be Kept on the premises and be made available to any responsible authority.
9. The Premises Licence Holder or nominated person shall ensure that new bar staff supervisors and managers are trained in the legality and procedure of alcohol sales, prior to undertaking the sale of alcohol. Training shall be signed and documented and training records be made available to any responsible authority on request.
10. The Premises Licence Holder shall ensure a sales refusal register is maintained to include details of all alcohol sales refused and the reason for refusal. The refusals register should be made available to any responsible authority on request.
There will be no adult entertainment at this premises.