ANNEX 2 - CONDITIONS CONSISTENT WITH THE OPERATING SCHEDULE
General
Written procedures will be implemented that clearly identify control measures relating to the four licensing objectives. The procedures will follow guidance from consultation with the Police, Fire Service and Plymouth City Council and utilise information provided by organisations such as "Best Bar None". Staff will take on induction training and refresher training to ensure compliance. The procedures will be regular reviewed and any changes, disseminated to all staff.
Alcohol will only be sold at booked events.
The prevention of crime and disorder
1. All staff engaged in licensable activity at the premises will receive training and information in relation to the following (select from the following):
· The Challenge 25 scheme in operation at the premises, including the forms of identification that are acceptable.
· The hours and activities permitted by the premises licence issued under the Licensing Act 2003 and conditions attached to the licence.
· How to complete and maintain the refusal register in operation at the premises (in relation to the sale of alcohol).
· Recognising the signs of drunkenness.
· The operating procedures for refusing service to any person who is drunk, under-age or appears to be under-age, or appears to be making a proxy purchase.
· Action to be taken in the event of an emergency, including reporting an incident to the emergency services.
· Training shall be recorded in documentary form and shall be regularly refreshed at no greater than 12 monthly intervals. Training records shall be made available for inspection and copying at reasonable times upon request of an authorised officer of a responsible authority.
· Training records will be retained for at least 12 months.
2. An incident log shall be kept and maintained at the premises which will include a log of the following, including pertinent details (select from the following):
i. Any incidents of disorder or of a violent or anti-social nature
ii. All crimes reported to the venue, or by the venue to the police.
iii. All ejections of patrons
iv. Any complaints received.
v. Seizures of drugs or offensive weapons.
vi. Any faults in the CCTV system
vii. Any visits by a responsible authority (under the Licensing Act 2003) or
emergency service.
3. Records must be completed within 24 hours of any incident, and will contain the time and date, the nature of the incident, the people involved, the action taken and details of the person responsible for the management of the premises at the time of the incident.
4. The logs shall be kept for at least 12 months following the date of entry and be made available for inspection and copying upon request of an authorised officer of a responsible authority.
5. The premises shall operate and maintain a digital colour CCTV system to the satisfaction of the Police and Local Authority. As a minimum, the system must:
i. Cover all public areas of the licensed premises, including entry and exit points. This also includes any outside areas under the control of the premises licence holder.
ii. Record clear images permitting the identification of individuals and enable facial recognition images (a clear head and shoulder image) of every person entering and leaving in any light condition.
iii. Continually record whilst the premises are open for licensable activities and during all times when customers remain on the premises.
iv. Have a constant and accurate time and date generation.
v. Store recordings for a minimum period of 30 days with date and time stamping.
vi. Viewable copies of recordings will be provided on request to the police and local authority officers as soon as is reasonably practicable and in accordance with the Data Protection Act 1998 (or any replacement legislation)
vii. The CCTV system will be capable of downloading images to a recognisable viewable format.
6. The Designated Premises Supervisor must conduct a written risk assessment for the requirement of SIA licensed door supervisors.
7. When employed the following details for each door supervisor will be contemporaneously entered into a register kept for that purpose:
I. Full name
II. SIA licence/badge number, and registration number of any accreditation scheme recognised by the Licensing Authority (including expiry date of that registration or accreditation)
III. The date and time they began their duty.
IV. The date and time they completed their duty.
V. The full details of any agency through which they have been allocated to work at the premises if appropriate.
8. The register shall be available for inspection and copying at all reasonable times by an authorised officer of a responsible authority.
9. The register shall be kept at the premises at all times and be so maintained as to enable an authorised officer to establish the particulars of all door supervisors engaged at the premises during the period of not less than 12 months prior to the request.
10. The premise will have a written vulnerability and safeguarding policy, which all members of staff will be directed to read and sign that they have read and understood the policy. The policy must be made available for inspection and copying upon request by an authorised officer of a responsible authority.
11. There must be a documented security assessment, which must incorporate counter terrorism measures for the premises. The assessment shall be routinely reviewed and must be reviewed following the elevation of the change of the national threat level. All reviews shall be documented.
12. Where the premises, or parts of the premises are hired out to third parties or used by events promoters, the premises licence holder must ensure that the licence conditions and licensing objectives are not compromised.
13. A documented risk assessment of promotional or one-off ‘entertainment’ events shall be conducted by the licence holder of the premises and such risk assessment shall be available upon request by an authorised officer of the Council or the Police. Promotional or one-off events shall be notified to the Licensing Authority and the Police at least one month prior to the proposed event.
14. The risk assessment must record the following:
a) Date and time of event and brief description of it.
b) Name of the promoter(s), that is, the person(s) responsible for organising the event.
c) Where the promoter is a company, its registered number.
d) The proper address of the promoter.
e) Contact telephone number for promoter.
15. There will be in place a written age verification policy in relation to the sale or supply of alcohol, which will specify a Challenge 25 proof of age requirement. This means that staff working at the premises must ask individuals who appear to be under 25 years of age, attempting to purchase alcohol, to produce identification. The only acceptable identification documents will be:
- A photo driving licence
- A passport
- An identification card carrying the PASS hologram
16. Unless such identification is produced the sale of alcohol must be refused. This policy will include documented steps taken to prevent adults from purchasing alcohol for or on behalf of children under 18.
17. All bar staff, supervisors and managers shall be trained in the legality and procedure of alcohol sales, using an on-line training pack or equivalent, prior to undertaking the sale of alcohol and then at least every 12 months. Training shall be signed and documented, and training records will be kept on the premises and be made available to an authorised officer of a responsible authority on request. The documentation relating to training should extend back to a period of three years and should specify the time, date, and details of the persons both providing the training and receiving the training.
18. A sales refusal register shall be maintained to include details of all alcohol sales refused and the reason for refusal. The refusals register shall be made available to an authorised officer of a responsible authority on request.
• Glass bottles and glass receptacles will not be used outside, alternatives such as Polycarbonate will be used instead.
• The use of signage and staff enforcement will be used to prevent open bottles or other drink containers supplied from premises being taken away, notification that CCTV is in use also used as a deterrent.
• For events appropriate numbers of security personal licensed with the Security Industry Authority (SIA) and stewards will be used to ensure effective controls and will be used to help promote the welfare of patrons using that facility that may include the use of searches to prevent crimes from being committed which may include the use of drugs or weapons.
• Provision is in place to be able to contact the Police and communicate with our neighbouring venues. Via radio, phone or through CCTV monitoring.
• Centre staff will carry out regular check of all public areas and toilets and also ensure people follow guidelines such as only smoking in designated areas.
• Policies in place for Anti-discriminatory practice covering e.g. homophobia and racism and staff trained and supported to implement the policies.
Public safety
• Stair ways and emergency routes will be well lit with back up from emergency lights in the event of power failure.
• A fire risk assessment will be carried out and maximum numbers by area will be detailed in conjunction with building design drawing. The site has a fire safety plan and forms one of the documents used for the emergency action plan that considers action to be taken that may include invacuation during a terrorist threat, power failure, first aid provision etc
• Statutory testing and compliance of systems such as fire alarm and electrical testing takes place
• For large events addition staffing will be used to enable the site to operate safety and identify behavior that may be criminal such as spiking of drinks, drugs taking.
• Events capacity will be controlled via admission with prebooking and numbers monitored
• Consideration given to outdoor events where the weather could be detrimental to the event with a cancellation policy due to storms
• Out door events around the poolside will be assessed where specialist trained staff may be required such as Lifeguards to respond to incidents and safety equipment made available for rescue.
The prevention of public nuisance
• The music outside will finish by 11 pm. All doors and windows will be kept closed (except to allow ingress and egress) when any live or recorded music is being played within the premises
• The Premises Licence Holder or their representative shall conduct regular assessments of the noise coming from the premises and shall take steps to reduce the level of noise where it is likely to cause disturbance to residents.
• A written record of those assessments and the remedial action shall be kept and will include the date, time of the checks and the name of the person carrying out the checks.
• A record of any Noice complaint will be kept
• There shall be signage at exits of the premises in a place requiring customers to leave the premises quickly and quietly.
• Staff will be used to control the dispersal of customers from the premises as necessary, this may include the employment of door supervisors, and the use of dedicated cab firms,
• Disposal of waste, particularly glass will not take place outside after 11 pm
• Bins will be provided, and regular litter checks will take place
• The small cafe kitchen is limited but cooking odours will be monitored
• Smoking/ vaping on poolside will be prohibited during normal pool opening times during events a dedicated space will be identified away from the Main building.
• Between 23:00 and 08:00 there will be total sound containment within the premises.
The protection of children from harm
• A "Challenge 25" policy shall be operated at the premises at all times. The only forms of ID that shall be accepted (at the discretion of the Management) as proof of age are a valid passport, a valid photographic driving licence, a PASS approved proof of age card, HM Services Warrant Card or other reliable photo ID that is approved for acceptance by the Police or other Responsible Authority.
• Publicity materials notifying customers of the operation of the "Challenge 25" scheme shall be displayed at the premises.
• The Designated Premises Supervisor or Premises Licence Holder shall operate and maintain an up-to-date Register of Refusals of Sale of Alcohol, indicating the date, time and reason for refusal which shall be made available for inspection by Licensing Authority Officers and the Police. Alternatively, an electronic point of sale refusals log shall be kept.
• A documented training programme will be introduced for all staff in a position to sell, serve alcohol, this will include a Staff Induction and Age Verification Training programme. The programme shall be made available for inspection at the request of Local Authority Officers and Police.
• The DPS or Premises Licence Holder shall conduct 12 monthly reviews with all members of staff authorised to sell alcohol in order to reinforce the training and to promote best practice. A written record shall be kept of the content of such reviews.
The site has a safeguarding policy.